What Can The Customer Expect? Our number one priority at Proform Custom Machine Inc. is to provide our customer with the products that meet their exact specifications. This is achieved by the following: Quality Management: We are ISO registered. This ensures that preventive and corrective action occurs so that customer satisfaction can be enhanced by meeting customer requirements. At Proform, we have a reputation to protect and customers to satisfy. Delivery: Delivery on time is important. We understand this. We do what it takes to meet deadlines once we have committed to them. Adaptation to Change: We realize that the customer's needs can change. This is inevitable in manufacturing. We are accepting and quick to this requirement so that delivery and quality is not jeopardized. Cost/Quality: Our experience allows us to keep costs low by designing and building a machine to do only what is required while still maintaining the quality required to perform the necessary functions. Customer Involvement: We like to involve our customers through every stage of the building process at Proform. We require customer approval upon the completion of concepting, design, build and final runoff. We encourage our customer to drop by and do in-process build inspections as well.